Level 2 Assured
Effective ASB Case Management Principles

 

 

It is essential that cases of ASB are dealt with confidently and effectively from report to closure. Therefore, early in 2023, Green & Burton ASB and LBL Skills came together to discuss the development of a qualification specifically written to suit the needs of officers working in operational frontline roles within housing and beyond.

By the summer of the same year, Janine Green had written the course content, with LBL Skills serving as the accrediting training centre, providing the internal verification for the course and the tutors, in addition to administering the award assured as Level 2 by Highfield, one of the UK’s leading awarding bodies.

This means that Highfield has approved the course content and delivery against a strict set of criteria. A Level 2 course is judged to be equivalent to a GCSE.

This course is tailored to your needs. Drawing from nearly two decades of experience and insights from thousands of ASB practitioners, our curriculum addresses the common challenges and misunderstandings that can impede progress.

There are no eligibility criteria for this course. It acts as the perfect induction for anyone new to ASB, a comprehensive refresh for more experienced officers looking to ensure their practice remains in line with current policy and best practice. It can also be a preferred route for someone seeking a qualification to evidence existing knowledge.

“The overall aim is to equip officers with the knowledge required to confidently and quickly make decisions on ASB cases, leaving the programme with an accredited qualification and skills which can be immediately deployed.”

The course content includes:

• The current and local context of ASB and why it is so important to tackle it most effectively.

• Exploring some of the ‘golden threads’ of case management, including the importance of your ASB policy and procedure, partnership working, and case file recording.

• How to most effectively triage and assess initial reports, making important decisions such as whether they meet the definition of ASB, prioritisation based on risk and vulnerability, and identifying who should be the lead agency.

 

• How to conduct effective investigations, including interviewing the person making the report, identifying and undertaking wider investigations to find high-quality evidence, and effectively interviewing the person alleged to be causing the harm.

• Creating effective action plans, managing expectations appropriately, and conducting victim risk assessments.

• How to take the most appropriate action, including applying the relevant standard of proof to ensure the right decision is made about whether there is enough evidence to prove the incident has occurred, and deciding the most proportionate type of action based on the harm being caused and the needs of all parties.

• The steps to take post-action, ensuring a period of effective monitoring, and how to most effectively close a case.

By investing in your professional development, you’re not just enhancing your own skills – you’re making a tangible difference in the lives of residents and communities affected by ASB. Our course empowers you to make informed decisions swiftly, leading to improved satisfaction and reduced complaints.